Elevate Every Call,Automatically.
Transcribe recordings, score 32-point QA criteria, detect sentiment, run LLM-as-a-Judge evaluations, and surface coaching insights — all in seconds.
Platform
Everything your QA team needs
Six integrated tools. One intelligent platform.
Real-Time Analysis
Analyze live interactions with OpenAI Realtime API. Instant sentiment and quality scores as the call unfolds.
Churn Detection
Identify at-risk customers before they leave. ML models surface early warning signals automatically.
Time Series
Predict call volumes, resolution times, and customer behavior with advanced time series analytics.
Sentiment Analysis
Understand customer emotions at scale. Track sentiment trends across every interaction.
Survival Analysis
Model customer lifetime value and retention probability with Kaplan-Meier survival curves.
Speech-to-Text QA
Upload recordings for 32-point QA scoring, LLM-as-a-Judge evals, and portfolio-level insights.
Workflow
From recording to insight in three steps
No manual effort. The AI handles transcription, scoring, and analysis end-to-end.
Upload or Connect
Upload call recordings or stream live audio from your contact centre. Supports batch uploads of multiple files in one pass.
AI Analysis
The platform transcribes via Whisper, scores all 32 QA criteria, detects sentiment, and runs LLM-as-a-Judge evaluations across the whole portfolio.
Act on Insights
Review scorecards, portfolio eval reports, predictive dashboards, and prioritised coaching recommendations — all in one place.
Get started
Elevate your call centre, starting today.
Join teams using AI to deliver exceptional customer experiences and data-driven coaching at scale.